Privacy Policy
Last Updated: April 26, 2025
Welcome to voknix. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our repair services for small household appliances, in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA).
1. Who We Are
This website is operated by voknix, a service company specializing in small appliance repair. Our registered address is 825 10th St NW, Washington, DC 20001. If you have any questions about this policy or how we handle your personal data, please contact us at [email protected] or call us at 111-5555-3333.
2. Data We Collect
We may collect the following categories of personal data from you:
- Identity Information: Name, surname, and title.
- Contact Information: Email address, telephone number, and physical address.
- Technical Information: IP address, browser type and version, device identifiers, and operating system.
- Usage Information: Pages visited, time spent on pages, interaction data, and referral source.
- Service Data: Information about the appliance issue you reported, service requests, and communications with our team.
3. How We Use Your Data
We process your personal data only when permitted by law. The most common uses include:
- To provide our repair services and communicate with you about your service requests.
- To improve our website and services through analytics and feedback.
- To send you service-related notices, offers, or updates you have opted in to receive.
- To comply with legal and regulatory obligations.
4. Legal Basis for Processing (GDPR)
If you are located in the European Economic Area, we only process your personal data where we have a legal basis, including:
- Your consent.
- Performance of a contract with you.
- Compliance with a legal obligation.
- Our legitimate business interests, provided they are not overridden by your rights.
5. Your Rights (GDPR & CCPA)
You may have the following rights depending on your jurisdiction:
- Right to access, correct, or delete your personal data.
- Right to object to or restrict our processing.
- Right to data portability.
- Right to withdraw your consent at any time.
- Right to opt-out of the sale or sharing of personal information (under CCPA).
To exercise any of these rights, please contact us at [email protected].
6. Data Security
We implement appropriate technical and organizational measures to protect your data from unauthorized access, alteration, or loss. Access to personal data is limited to personnel who require it for legitimate business purposes.
7. Cookies
We use cookies and similar tracking technologies to enhance your browsing experience. You can configure your browser to refuse cookies or alert you when they are being used. Note that disabling cookies may impact site functionality.
8. Third-Party Services
We may use third-party service providers for analytics, payment processing, and customer communication. These providers are contractually obligated to protect your data and process it only as instructed by us.
9. Data Retention
We retain your personal data only as long as necessary to fulfill the purposes for which it was collected or to comply with legal requirements.
10. International Transfers
If we transfer your personal data outside the EEA, we ensure it is protected by appropriate safeguards, such as Standard Contractual Clauses approved by the European Commission.
11. Updates to This Policy
We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the updated version on our website and updating the "Last Updated" date.
12. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
voknix
825 10th St NW, Washington, DC 20001
Phone: 111-5555-3333
Email: [email protected]